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Help

Short step-by-step answers to common questions. Didn’t find yours? Message our support — at the bottom of the page.

01The sign-in code doesn’t arrive

  1. Check your Spam and Promotions folders — the email comes from BiBi VPN, sender noreply@bibi.gg.
  2. Check your email for typos: common ones are gmail.ru instead of gmail.com, mail.r instead of mail.ru, an extra dot or space.
  3. You can request a new code after a minute — the button in the app becomes active by itself. Only the latest code works.
  4. Add noreply@bibi.gg to your contacts so emails are less likely to land in Spam.

02The VPN won’t connect

  1. Switch networks: from Wi‑Fi to mobile data or the other way round — and connect again.
  2. Choose “Auto” or another country in the Locations tab.
  3. Tap “Disconnect” and connect again.
  4. If the app says “No servers available”, all servers are busy or updating: retry in a minute or pick another country.
  5. Update the app to the latest version: App Store, APK for Android, Windows installer.
  6. On Android the system asks for VPN permission on the first connection — tap “OK”. If you declined, the request appears again next time.

03Android: “Install blocked” or Play Protect

  1. These are standard Android warnings for apps from outside Google Play. Only download the APK from bibi.gg.
  2. Step-by-step animation — what to tap in Chrome, where to allow the install, how to answer Play Protect: Android guide.

04Windows: SmartScreen and the admin prompt

  1. “Windows protected your PC” is how SmartScreen greets new programs: “More info” → “Run anyway”.
  2. In User Account Control click “Yes” — without admin rights the secure connection can’t be created.
  3. Step-by-step animation: Windows guide.

05Paid, but no access

  1. Wait a couple of minutes: the bank confirmation sometimes takes a moment.
  2. Sign in to the app with the same email you used for the payment — the days go to the account with that email.
  3. Your term is shown in the app — “N days left” at the top of the home screen — and in your account on the site.
  4. If no device was selected at payment, the days go to the first device you sign in on.

06How many devices, and moving to a new phone

  1. One payment — one device. Sign in with one email on all your devices and pay for each separately.
  2. New phone: install the app and sign in with the same email.
  3. Paid days from the old device can be moved to the new one in your account — the “Move days” button.

Still stuck? Message us

To get a faster answer, include:

  • your bibiVPN account email
  • your device and OS (e.g. Samsung, Android 14 or iPhone, iOS 18)
  • the connection country or “Auto”
  • your mobile carrier or Wi‑Fi provider
  • what you see on the screen — a screenshot is best
Message us on Telegramor email support@bibi.gg